T&Cs | Amy's Pupdates

Dog Sitting Only:
To ensure fairness and protect everyone’s time, I require a 50% upfront payment on all dogsit bookings.

Dog Walking/Drop ins:All regular dog walking bookings are to be paid in arrears, usually at the beginning of each month for the previous month’s walks.

Payment Policy

Payment Terms

- All dog sitting bookings require a 50% upfront payment at the time of booking. The remaining balance is due upon completion of the sitting, with final payment to be made no later than 2 weeks after completion (unless a prior arrangement has been agreed)

- All one-off dog walking bookings must be paid in full upon completion of the walk.

- All regular dog walking bookings are to be paid at the beginning of each month, for the previous month's walks.

Payments can be made by bank transfer or cash.

Cancellation & Refunds

- More than 14 days before booking: Full refund of any payment made.

- 7–14 days before booking: 50% refund of deposit.

- Less than 7 days before booking: Deposit is non-refundable.

If I need to cancel for any reason, a full refund of all payments will be given immediately.

Why I Require an Upfront Payment

- Confirms your booking in my calendar.

- Protects against last-minute cancellations.

- Ensures I can dedicate the necessary time and care for your pets.

This policy is designed to be fair and transparent, while giving both of us peace of mind.

1. Services Provided
1.1 I agree to provide pet care services as per the booking request—such as solo walks, drop-ins and sitting—in accordance with our agreed booking details and this agreement.
1.2 Any changes to the service description must be agreed in writing or via confirmed messaging with the client.

2. Client Obligations
2.1 Clients must disclose all essential information about their pet’s health, medications, behavior, training, and home environment. This includes vaccination status and any existing conditions.
2.2 Provide all necessary supplies (food, medication, harnesses, litter—if applicable). Any additional costs incurred through using my provided supplies will be reimbursed by the client.
2.3 Inform me of any other individuals or service providers accessing your property during the booked period.

3. Payment & Deposits
3.1 An upfront payment of 50% is required to confirm any dogsitting booking, with the remainder of the fees due upon completion and within 2 weeks as per my Payment Policy.
3.2 All fees include GST (where applicable) and are payable in NZD. Acceptable payment methods: bank transfer or cash.
3.3 Late payments may incur fees or interest, and services may be suspended until payment is received.

4. Cancellation & Refunds
The cancellation terms follow the Payment & Cancellation Policy:

More than 14 days before booking: Full refund of deposit.
7–14 days before booking: 50% refund.
Less than 7 days before booking: Deposit is non-refundable.

If I need to cancel, a full refund will be provided immediately.

5. Liability, Veterinary Care & Emergencies
5.1 While I take every precaution, I cannot guarantee protection from injury, illness, loss, or property damage. I am indemnified against such occurrences except in cases of gross negligence or willful misconduct on my part.
5.2 In emergencies, I will attempt to contact you or your emergency contact. If unreachable, you authorize me to seek veterinary care for your pet, with costs borne by you.
5.3 Clients are responsible for maintaining their own household insurance and understand any issues arising are their responsibility unless directly caused by me.
5.4 While every effort will be made to ensure your dog is with me most of the time, in any 24-hour period your dog may be left alone for up to 4 hours for essential activities such as groceries, appointments, or other personal commitments. I will always ensure they are left in a safe environment with access to mental stimulation to keep them occupied while I am gone.

6. Privacy & Data Use
Any personal information provided will be used solely for service provision and stored in compliance with NZ privacy laws.

7. Cancelling or Modifying Services
I reserve the right to cancel or terminate services if conditions change significantly (e.g., dangerous behavior, additional pets not discussed, or safety concerns).

Dog Sitting Only: To ensure fairness and protect everyone’s time, I require a 50% upfront payment on all dogsit bookings. Dog Walking/Drop ins:All regular dog walking bookings are to be paid in arrears, usually at the beginning of each month for the previous month’s walks.

Payment Policy

Payment Terms

Cancellation & Refunds

Why I Require an Upfront Payment

More than 14 days before booking: Full refund of deposit.

7–14 days before booking: 50% refund.

Less than 7 days before booking: Deposit is non-refundable.

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Terms And Conditions

Dog Sitting Only:
To ensure fairness and protect everyone’s time, I require a 50% upfront payment on all dogsit bookings.

Dog Walking/Drop ins:All regular dog walking bookings are to be paid in arrears, usually at the beginning of each month for the previous month’s walks.